Privacy Policy
Last updated: March 19, 2026
Introduction
FaxChimp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fax transmission services, website, and API.
Information We Collect
Account Information
When you create an account, we collect your name, email address, phone number, and billing information necessary to provide our services.
Fax Content
We temporarily process the documents you send via our service to complete fax transmission. Fax content is encrypted in transit and at rest.
Usage Data
We collect information about how you use our services, including fax transmission logs, API requests, and delivery confirmations.
How We Use Your Information
- To provide, maintain, and improve our fax services
- To process transactions and send billing information
- To send delivery confirmations and service notifications
- To respond to your inquiries and provide customer support
- To comply with legal obligations
Data Retention
Fax content is retained for a limited period to allow for delivery confirmation and troubleshooting, after which it is permanently deleted. Account and billing information is retained as required for legal and business purposes.
Data Security
We implement industry-standard security measures including 256-bit TLS encryption for data in transit, encrypted storage, and access controls. We regularly review and update our security practices.
HIPAA Compliance
For healthcare customers requiring HIPAA compliance, we offer Business Associate Agreements (BAAs) and maintain appropriate safeguards for Protected Health Information (PHI). Contact us for enterprise compliance options.
Telephone Communications & Consent
By calling our telephone number, you consent to the following:
- Your phone number and call details may be collected and stored for customer service purposes
- We may return your call or contact you at the number you called from regarding your inquiry
- Calls may be recorded for quality assurance and training purposes
- You may receive follow-up communications related to the subject of your call
This consent applies to inbound calls initiated by you to our business phone lines. You may opt out of follow-up communications at any time by informing us during your call or contacting us via email.
Third-Party Services
We may use third-party service providers to assist in operating our services, such as payment processors and cloud infrastructure providers. These parties are contractually obligated to protect your information.
Your Rights
You may access, update, or delete your account information at any time through your account settings or by contacting us. You may also request a copy of your data or ask us to stop processing your information, subject to legal requirements.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Phone: (833) 824-4674
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.